Covid-19 (May Update)

Announcement following the relaxation of Covid-19 Government restrictions
12th May 2020

Welcome back to our clients!, we are now open for Private lessons starting from the 13th May.

Please help us to stay open by being very aware, safety conscious and by ensuring that you continue to follow all Government advise and our own safety guidelines set out below.

All bookings are subject to our policies, guidelines and terms and conditions set out on this page.

These documents can be viewed online using the the table below, or downloaded to PDF for later reading, but please ensure you become familiar as they outline specific instructions which are there predominantly for your safety.

Tuition Guidelines (Covid-19 May Update)

Prestige guidelines following Governments relaxation of restrictions 12/05/12

Welcome back to all our clients and please help us to stay open, by being very aware, safety conscious and following all government guides and our guidelines below

We are open for Private lessons from 13thMay conforming with national requirements, both to protect clients and staff.

Guidelines:

We are only able to offer private lesson or shared private at this time.

Reception will remain closed.  For bookings please email your requirements, as there will be restricted phone access.  Payments to be made by card or bacs.

There will be no general access to the yard.  Please park at the show end of the car park and walk to the waiting area at the back of the Pavilion, where your instructor will meet you and take you to your horse.

Only you will handle your horse and all tack will be sprayed/wiped between each rider.

We will check each booking and start of each lesson that clients are from households who have been observing strict social distancing, are non-symptomatic and who have observed all government requirements during lockdown.

Please use provided sanitising facilities on arrival and on departure.  Please use all your own PPE including hats and clean gloves.

Please use the toilet facilities to make use of hand washing facilities.

Please only bring spectators from the same household.

We will be restricting lesson times and arena space to maintain social distancing

We kindly ask clients not to arrive at the stables more than 15 minutes before their lesson time and to leave when their lesson is completed to minimise the number of people at the centre.

New clients will be emailed client registration forms, to be printed, completed, signed and scanned back to us before the start of their lesson.

By booking a lesson you have acknowledged that you have read and accepted our terms and conditions.

By conforming with government guidelines, we will all help to prevent the spread of Covid -19, help protect the NHS and aim to safeguard all clients and staff at Prestige Equestrian.

For up to date information from the National and international bodies,  please use the following links

https://www.gov.uk/coronavirus

https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance

https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Shows Guidelines (Covid-19 May Update)

Prestige Equestrian Arena Hire Guidelines Following Governments relaxation of restrictions 12/05/12

Welcome back to all our clients.

Please help us to stay open, by being very aware, safety conscious and follow all government and our guidelines below

We are open for outdoor arena hire from 13thMay conforming to national requirements, both to protect clients and onsite staff.

Guidelines:

Arena Hire is outdoors and for private use unless shared with members of the same household. Please limit spectators – remember it is for exercise not to socialise!

Reception and The Show Office will remain closed.  All bookings to be completed online, via MyRidingLife, with secure online payment. There will be no telephone access whilst the offices remain closed.

We kindly ask clients not to arrive for arena hire more than 15-20 minutes before their hire time and to leave when the hire is completed, to minimise the number of people at the centre.

At the end of each hire, all droppings should be removed, jumps returned to approx. 90cm-1m, no poles should be on the ground, all litter cleared etc. Please leave the arena as you would expect to find it.

There will be no general public access to the yard or other areas of the centre. Please park with a minimum distance of 2m between other vehicles in the lorry park.

Please bring and use your own PPE. We advise wearing gloves at all times when in the arena, opening gates, adjusting fences, poo picking tools. There will be sanitising spray/wipes located at the gate of each arena with gloves, but please bring your own where possible.

Toilets – There are permanent toilets located by main reception with hand washing facilities. The portable toilets in the lorry park are out of use for the time-being. If you can, please use your facilities at home!

Minimal spectators are permitted from the same household and all must follow correct guidelines for limiting groups size. Should you be coming alone, it is advised you notify a friend/family member of your hire times. The show office will be unmanned.

Coaches/Trainers – You can arrange to have your trainer visit during your hire providing all guidelines are met with regards to groups and meeting one person outside of your household.

By booking any arena hire you have acknowledged that you have read and accepted our terms and conditions. CCTV is in operation.

By conforming to government guidelines, we will all help to prevent the spread of Covid -19, help protect the NHS and aim to safeguard all clients and staff at Prestige

For up to date information from the National and international bodies, please use the following links:

https://www.gov.uk/coronavirus

https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance

https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Booking Terms & Conditions

Lessons

We offer 45 minute lessons for Private, Private for two and Groups

Private for two are for 2 or 3 riders and Groups are 4-8 riders.

45 Minute Group Lessons

In a group session where only one, 2 or 3 riders remain, you will be offered an alternative time or you may ‘top up’ your payment to receive a full 45mins private or private for 2 or 3 lesson.

45 Minute Private for Two Lesson

In a private for 2 lesson where the other rider(s) are unable to attend, you will be offered an alternative time or you may ‘top up’ your payment to receive a full 45mins private lesson

Group Lessons

Group lessons are great for saving money, learn from an Instructor & other riders and socialising. If you would like to join a group, we will require you to attend a couple of Private Lessons to enable an Instructor to assess your riding level. As with most activities, riders progress at different speeds. Should you progress quicker than your group you may need to be re assessed and move to a more advanced group which may be at a different time or day.

Payments & bookings

We require bookings to be made in advance and to be paid for in full at the time of booking to secure the lesson. We are unable to hold any lessons without payment.

Price increases

Prestige Equestrian has the right to increase prices without prior notice, although, when possible, one months notice will be given

Gift Vouchers

Gift Vouchers are non-refundable or transferable and must be used within 12 months of purchase.

24 Hour Cancellation Policy

We operate a strict 24 hour cancellation policy for all lessons without exception. If a lesson is cancelled within 24 hours, the payment is non-refundable. If the lesson is cancelled with more than 24 hours’ notice we can either re book straight away, transfer the money onto your account which you can use at a later date or ask for a refund.

We cannot accept cancellations / booking transfers via Facebook or email. Clients must ring within our opening hours and sort directly over the phone.

7 day Cancellation Policy for all Schools University bookings

14 day Cancellation Policy for all Event bookings

Beginner Riders

Lead rein may be required for beginner riders for safety reasons. This can be provided by a parent or friend. The Instructor will advise when lead rein is no longer required.

Instructors

We hope you will be happy with all of our Instructors but if you feel you are not getting the best from the lesson please discuss your concerns with them or the Reception Team. You are more than welcome to transfer to another Instructor if you wish.  We aim to keep the instructor of your choice for your lesson, but there are times of sickness, holidays, where this is not always possible and we are unable to let you know.  But we guarantee that you will have a fantastic, highly qualified instructor as a replacement

Horses

We have a number of horses and ponies for all abilities and levels. They also have individual weight limits. We will match you with an appropriate horse and if you find a horse which you particularly like, the Reception Team is more than happy to add this ‘request’ to your details. We try to meet all horse ‘requests’ but we cannot guarantee this for all lessons as we limit their work loads and they require days off.  If you would like to guarantee a specific horse, you can do this by paying an additional £10.

Equipment & Safety

All riders are required to wear:

  • A riding hat. This can be your own riding hat or you can hire one from Reception for £1. The Reception Team will assist you in fitting your hat
  • Appropriate foot wear; boots or wellingtons- something with a slights heel (roughly half and inch)

We strongly recommend wearing:

  • Long sleeved tops
  • Gloves
  • Back protectors
  • Loose trousers; jodhpurs or leggings.

And that you do not wear:

  • Strappy Tops
  • Trainers
  • Jeans or Shorts

The Reception Team are happy to advise you further

Accident Forms

Horses can sometimes be unpredictable and accidents occasionally happen. If you should have any kind of accident an Instructor will be on hand to assist you, implement First Aid if needed and/or get you back into your lesson. With any accident, however small, you will be required to complete an accident form. The Reception Team will assist you with this. We follow strict Health & Safety guidelines and you may receive a call after the lesson to see how you are.

Social Media & Website

You can follow us on Twitter or Facebook. We use these to update our clients and to advertise Events, Special Offers or Discounts.

Special Offers and Discounts are on a first come first served bases so early booking is recommended. Our 24 hour Cancellation policy will still apply to last minute bookings, if lessons are booked with less than 24 hours they are not refundable.

Facebook: https://www.facebook.com/PrestigeEquestrianUK/

Twitter: @SummerhouseEC

Website:  www.prestige.training.com

Compliments and Feedback

If you would like to put forward a compliment, please speak to Reception who will pass it onto the relevant member of staff. We would also like to encourage you to put it in writing which we would then like to use in our ‘Customer Testimonials’ on our website.

If you have any complaints please speak with Reception straight away and we will assist in resolving your concerns as quickly as possible, keeping you informed every step of the way.

Contact Details

Please try to keep your details up to date with us. There are times when we may need to contact you or return your call and this is difficult to do if telephone numbers have changed. An email address is a great way for us to communicate as this rarely changes.

With so much going on please feel free to pop in to have a look around and bring the family: the more the merrier!

Buy 10 Lessons For The Price Of 9

Please note that no refunds or transfers can be offered on the 10 for the price of 9 offer. Your credit will remain on your account for 1 year from the purchase date. This offer is per person and cannot be shared

Lesson Credits

Credit can be purchased and held on your account within our booking system. Credit will remain on your account 1 year from the purchase date.

Course and Pony club bookings

All Prestige Equestrian training courses and pony club activities are checked for viability around ten working days before each course date. Any that have insufficient numbers may be cancelled. In this case, clients who have booked will receive a full refund or offered an alternative option. All course and Pony Club fees are non-refundable if cancelled in less than 14 working days from the course start date.  Cancellations prior to this will incur a 20% admin fee. If a course is cancelled, each client will be phoned, advising them of the cancellation and offered either a full refund or free transfer. It is important that each client ensures that we have their correct contact details. This must include a telephone number with an answering service and an email address. If messages are left for clients regarding a course cancellation, or if we are unable to leave a message and clients arrive for a course or activity that has been cancelled, it is their own responsibility and no refund will be given. If you have any queries please email us at reception@prestige.training or call us on 01452 720 288.

Riding Outside Policy

At Prestige Equestrian we have 4 arenas, 2 indoor and 2 outdoor.  During the summer months we also have Show Jump, Cross Country and dressage paddocks available to use.   During busy periods we will use all four arenas as well as our paddocks.   Although lessons are often held indoors, Prestige Equestrian does not guarantee indoor riding and clients should expect to ride both indoors and outdoors.  Please bring wet weather clothing for all lessons.

Data Protection

Prestige Equestrian understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers, subscribers and website visitors and will only collect and use personal data in ways that are consistent with our obligations and your rights under the law. The privacy policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

Please refer to our Privacy Policy for more information and for more general information Prestige Equestrian recommends visiting the Information Commissioner’s Office 

Prestige Equestrian Does Not Accept Any Responsibility For illness, Injuries, Loss Or Damage To Property, Animals, Veterinary treatment, Equipment Or Vehicles left on the premises and advise that everything is labelled & insured.

Prestige Equestrian LLP reserves the right to change the above terms and conditions at any time without prior notice. In the event that any changes are made then the revised terms and conditions will be posted on the website immediately.

Privacy Policy

Background

This privacy policy is for this website www.prestige.training and all associated web domains served by Prestige Equestrian and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

Prestige understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers, subscribers and website visitors and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. This policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What are your rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Policy should tell you everything you need to know, but you can always contact us to find out more.
  • The right to access the personal data we hold about you.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any and all of your personal data that we have.
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose or purposes.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

What types of data do we collect?

We may collect some or all the following data (this may vary according to your relationship with us): Name; Job Title; Employer’s Name; Correspondence Address; E-mail Address; Phone Number(s); Social Media Accounts; Payment Information, and; Information about your preferences and interests. In addition we may also ask for information regarding, gender, ethnicity, height, weight, D.O.B and any health conditions.  Where appropriate we may also ask for parent and or guardian information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us as soon as possible. We will promptly correct any information found to be incorrect.

How do we use your data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. For example, if you are a current client of ours, then it is permissible for us to use your relevant data in how we fulfil our contract with you. More broadly, your data may be used for one of the following purposes:

  • Providing and managing your account, Internal record keeping, administration, and internal operations.
  • Supplying our services to you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us).
  • Sharing information, news, and offers about our services.
  • Sharing intelligence, information, updates and news about the primary sectors in which we operate (to include but not exhausted to Safeguarding, Equestrian, Training, Work Based Learning).
  • Sharing access to advertorials posted on our website on behalf of third party suppliers (we will not pass your contact details directly to any such supplier).

We may also use the information to improve our products and services (e.g. we may use the information to help customise our website according to your interests.)

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We may share your information with selected third parties and disclose your information as follows:

  • To partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use or other legal agreements, or to protect the rights, property, or safety of us or others. This includes exchanging information with other organisations and companies for the purposes of fraud protection and credit risk reduction.
  • We may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If you do not wish us to use your data for any of the purposes described above, then please contact us and let us know, so that we can make any necessary revisions.

How long will we keep your personal data?

We won’t keep your personal data for any longer than is necessary in respect of the reason(s) for which it was first collected.

Where we have been contracted to deliver a service to you, or where you have acted as a client point of contact for a service we have delivered, we shall retain your contact details for the minimum period as set out by the data controller.

Where you have opted in to receive communications from us, we shall retain the details you have provided for so long as you remain an active subscriber (i.e. you have not unsubscribed);

Where you have contacted us to enquire about our products and services, we shall retain your contact details for a minimum period of 12 months, as we are mindful that you may not necessarily make an immediate decision as to whether you may make a purchase.

How and where do we store or transfer personal data?

We only store or transfer some or all your personal data in countries that are part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein).

To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any information we collect online (e.g. if you input any personal data into our website).

How can you access your personal data / your right to be forgotten?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and addressed to “The Data Officer, Prestige Equestrian, Bath Road, Hardwicke, Gloucestershire, GL2 2RG”. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within 30 days of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

If you wish to exercise your right to be forgotten, and have all data held about you deleted from our records (and where this does not otherwise compromise an active and current contract between you and Prestige Equestrian) please contact us to this end, and this will be facilitated.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Cookie Policy

How do we use Cookies? A cookie is a small text file that is sent to your computer via your web browser when you visit our website. A cookie is used to store information about you for the next time you visit us; information like where you went on the site and what you did.  Cookie files help us to remember you when you next visit. We use cookies to recognise returning visitors and to deliver content specific to your interests.  We don’t use cookies to track people’s internet usage after leaving our sites and we don’t store personal information in them that others could read.  You cannot be identified personally from the information we collect while you browse our website and we mainly examine browsing activity to monitor aggregated site traffic and analyse it. If you would like to know more about the specific cookie files which we use on our website, please write to us for details.

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

  • Internet Explorer

http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies

  • Google Chrome

https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies

  • Mozilla Firefox

http://support.mozilla.org/en-US/kb/Blocking%20cookies

  • Apple Safari

http://docs.info.apple.com/article.html?artnum=32467

Contact & Communication

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.kingstrains.co.uk or Kings Trains Models.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

  • Information Commissioners Office
  • General Data Protection Regulation (EU Regulation 2016/679)
  • Data Protection Act 1998
  • Privacy and Electronic Communications Regulations 2003
  • Privacy and Electronic Communications Regulations 2003 – The Guide
  • Twitter Privacy Policy
  • Facebook Privacy Policy
  • Google Privacy Policy
  • Mailchimp Privacy Policy

May 2020 Edited & customised by: Prestige Equestrian LLP Company Registration Number OC430031 (England and Wales). Registered office address: Bath Rd, Hardwicke, Gloucestershire, GL2 2RG

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